Executive Overview

Our SMB practice delivers enterprise-grade IT outcomes to lean teams that cannot tolerate downtime.
We stabilise core infrastructure, automate maintenance and map technology to growth plans so owners
can focus on revenue.

Key Business Challenges

Lean internal IT resources

Zero-downtime tolerance for PoS, ERP and collaboration tools

Rising cyber-risk and compliance pressures

Unpredictable support costs

Our Managed Solution Suite

24/7 Network Operations Centre (NOC) monitoring with automated self-healing

Flat-fee, unlimited HelpDesk (remote & onsite) with <15-minute response SLA

Scalable Microsoft Azure / Microsoft 365 cloud stack with automated backup & DRaaS

Quarterly vCIO strategy sessions & growth roadmap aligned to KPIs

Endpoint security, MFA, patch orchestration and phishing simulation

Value Delivered

99.95 % measured system availability across workstations, servers and network

40 % reduction in support tickets after three months of proactive maintenance

Predictable OPEX with a single monthly invoice—no hidden surprises

Technology roadmap that supports 30 % planned headcount growth without re-architecture